(Full Time, Toronto)

Loom Analytics is looking to hire a a full-time Client Tech Support Associate to join our team. In this role, you will be responsible for resolving everyday IT issues, maintaining workstations, and ensuring that all workstations have the newest updates.

Responsibilities

• Primary responsibilities will include, running tech webinars for staff and clients, articling and website development

• Support and assist remote and in-office staff

• Point of contact for all IT-related issues

• Hardware and inventory maintenance

• Software and hardware installation and updates

• Testing, organizing, and discarding equipment

• General troubleshooting of IT equipment

• Creating and maintaining tech support documentation

Qualifications

• Minimum of 2 years experience working in a similar position

• Must have experience using Windows Active Directory

• Must have experience in end-user support (in-office and remote) and assistance

• Communication skills to train on computer competency

• Must have proficiency in using MS Office and Office 365

• Post-secondary education in a related field or equivalent

• Strong understanding of Windows Server OS

• Strong understanding of Windows, Linux, and Mac Operating Systems

• Technical writing skills

• Knowledge of writing macros is an asset

Compensation

• $23.00/hr

Work Location & Hours

• Shifts will begin with daytime hours from 8am-4pm and can be subject to change based on business needs. Shifted schedules can be 7:30am to 3:30pm and/or 11am to 7pm

• Office near Fairview Mall, about a 15-minute walk from the Don Mills subway station

• 37.5 hours/week, Monday to Friday

• Full-time in-office role with no remote/hybrid option